In healthcare as a whole, providers are constantly being pulled in a million different directions, trying to please multiple parties that are only considering the situation from their own side. Finding a balance between government regulations, insurance demands, and patient health is a battle that plagues healthcare providers in every corner of the industry. Dentistry is no different. While it’s ideal for the focus to be on patient care and the practice itself, every professional knows that working with insurance and the government can eat precious hours out of the day.
To try and combat this difficult situation, it’s imperative to implement ways to operate more efficiently; using “lean principles” can revolutionize the day-to-day of your practice operations and alleviate some of the stress that everyone on your team feels. If you’re not sure where to start, we’ll break down what lean is and how to implement it, as well as share some practical uses in dentistry.
What is “Lean”?
The focus of lean methodology is to eliminate waste of all kinds within the business flow. Offices can waste time, money, resources, and more, but lean can help address these items and decrease waste within your practice. This methodology was largely popularized by Toyota, who used lean to reduce waste within the manufacturing process. It was so successful that it helped set Toyota apart, making the practices at this Japanese vehicle manufacturer considered to be the gold standard. Lean was quickly adopted in manufacturing, but it took a bit longer to catch on in other industries, such as healthcare.
Lean’s Eight Areas of Waste
To better understand lean methodology, it’s important to know that there are eight areas of waste that organizations should target when looking to eliminate their waste. These are the larger categories or “buckets” of items that you can look at within your dentistry practice to find optimization opportunities:
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